6 Reasons Why Your Nonprofit Website May Not Be Working

DECEMBER 29, 2018.

So, you've made your website, it's been up for a few months, it looks exactly like you wanted it to look like but... it's not giving you the results you had hoped for. What now? Well, you have to start by figuring out where exactly the problem lies. The website not working is just a symptom that says 'something is wrong', once you figure out what that 'something' is, you can either rectify it or find a way around it when you rebuild your website.

No Sitemap

If you've designed your website yourself or have a hand in it, you already know what a Sitemap is, if not, it basically means exactly what it sounds like, a map for your website. This map helps you, your visitors, and even crawlers figure out what is where on your website. Which means that without the Sitemap, people will be lost, which leads to people leaving your site very quickly. So if a high bounce rate is what you're dealing with, maybe look into developing a Sitemap.

Complicated/confusing sitemap

Probably the only thing worse than having no Sitemap is having a complex Sitemap. Having no sitemap will simply make them go away for the moment, maybe they'll come back hoping for different outcomes. But with a confusing Sitemap leads to being lost, not finding pages they want, ending up on pages that hold no relevance to them, which leads to them being frustrated; frustrated people don't come back, in fact, they go out of their way to avoid the things that frustrate them, which, in this case, would be your website.

Too wordy

The real tricky part of writing content for websites is to convey all of the brand's personality, the company's mission and vision, and the goals of the person(s) behind the company as concisely and possible. If you get this balance of words wrong, it might act as a contributing factor to what drives your visitors away. The best way to avoid this roadblock is to cut down on literally any word that doesn't contribute towards conveying your message, hold back on using too many descriptive words and keep the copy as minimal as possible.

Too fancy

You want your website to look sophisticated, obviously. But you need to understand that there is a (really, really) fine line between sophisticated and gaudy. No one likes to go blind with flashy colours or have to squint really hard just to read the menu. Basically, don't go overboard with fancy layouts if you don't want to lose visitors.

Complicated Layout

It's one thing to have a fancy layout, but it's a whole different ball game when you have a complicated one. This is a lot harder to spot since it's good-looking exterior usually hides the problems your visitors could be facing. If you focus too much on how your website looks, you might overlook its functionality. A hard to find search box, a misplaced or non-existent donated button, no clear call-to-action button, too many CTA buttons, or links that don't work all could be reasons why your site isn't working as well as you want it to. So to weed out any such problems, you should open your site and go through it from a visitors' perspective or have someone do it for you.

Not mobile-friendly

Did you know that mobile visitors are roughly 2 times desktop audiences in the aggregate? And the number just keeps growing. So, if your visitor count is low and your desktop website doesn't seem to be the problem, you should look into its mobile version. Look for inconsistencies between the mobile version and desktop version like missing or misplaced buttons, broken links, disproportionate image or text sizes, etc.

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